Summary
Many software development companies love to use Jira software to manage in details their software development. Jira is known to handle software project management phases, support cases, Jira stories, etc ( https://www.atlassian.com/software/jira ).
You can use your Jira software because Jira software is integrated with SugarCRM, which is integrated with Acumatica ERP. This way your support cases in Jira don't have to be reentered in SugarCRM, and neither in the Acumatica ERP.
Details
The details of this integration can be seen at: https://fayebsg.com/sugarcrm-acumatica-integration/ .