Internet Customer Solutions, Inc.

153 Autumn Ridge Rd, Suite 10

Morris Plains, NJ 07950

(o): 973 244 1470

(c): 973 727 9665

info@intercs.com

MS Teams: ToonSix@internetcs.onmicrosoft.com

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© 2018 by Internet Customer Solutions

Professional Services

Overview

Our professional services apply to any solution, service or project that we implement and maintain. Such services consist of the following main services:

  • Planning which analyzes your current business processes, your current performance, and your goals. It creates a strategic and tactical plan to achieve your goals. This service is crucial to get on the right path, and will be quoted.

  • Consulting which looks at your plans, and recommends the best plan to get there. A general proposal for implementing this plan will be offered. Recommending the best plan is again crucial. This service will be quoted.

  • Implementation of the proposal has to be of high quality.  A quote for this service will be in the proposal.

  • Training may need to be instructor-led, and very specific to your business needs. Such training will be quoted

  • Support for technical issues is tiered. A fee applies for certain tiers.

Planning

Planning includes:

  • Discovery (aka requirements analysis, business process analysis)

  • Best practices for your industry

  • Strategic planning an tactical planning

  • More details

Consulting

Consulting includes:

  • Exploration of alternative solutions

  • Recommending the best solution

  • Proposal of the best solution including a quote, timeline, team building, ROI, agreement and implementation plan

  • If proposal is accepted,

    • Logical design

  • More details

Implementation

Implementation which includes:

  • If software application development:

    • Physical design

    • Development

    • Testing

  • For software application or any out of the box solution, service or project:

    • Implementation consisting of:

      • Installation

      • Configuration

      • Testing

      • Deployment into production

  • More details

Training

  • Instructor led training for:

Support

Support includes: