Internet Customer Solutions, Inc. has designed and
developed a webenabled Customer Relationship Management (CRM) System for
manufacturers of business products. The CRM system consist of a public
website where end customers can submit requests which become sales leads,
an intranet site where your company employees can view the sales leads and
send them to distributors/dealers, and an extranet site where distributors
can see their sales leads, their supplier price catalog, their supplier
marketing bulletins and demo and sale registrations. The diagram below
illustrates in general the flow and the features of this CRM
system.
More specifically the public website provides an online database driven product catalog, online ordering and features such as online requests for brochures, demonstrations, information, quotes, and technical support. These requests are sales leads. The intranet site is for your company employees, and enables them to view sales leads and to send them to distributors/dealers. The company employees can also send out announcements to their dealers and customers. They can approve demo and sales registrations that were submitted by the distributors /dealers. The extranet site is for distributors and/or dealers, and enables the distributors/dealers to view their customized supplier price catalog, the supplier marketing bulletins, and to register and view product demonstrations and sales registrations that earn them credits offered by the supplier. This CRM system generates many sales leads with detailed product requirements for distributors/dealers, and makes sure that sales leads end up with the right distributor/dealer who then can get purchase credits by demonstrating the products and selling them. This closes the loop with the customer, and creates a very happy customer base.
Major Features Internet Customer Solutions, Inc. has analyzed all the features required by the customer, the manufacturer and the distributor/dealer, and planned, designed, developed, tested and deployed the webenabling of all features from scratch. See their major features below.
The overall benefit is that once you have a webenabled CRM system, you can
now grow your business revenue and profit. This growth can be accomplished in
the following ways: ·
Expanding the volume of sales leads while
ensuring proper follow up for all of them ·
Expanding your distributor/dealer force o
Adding distributor/dealer force without
increasing your administrative overhead o
Assigning yourself sales leads to each
distributor/dealer o
Rewarding the expanded distributor/dealer
force when they demonstrate your products and sell them ·
Expanding your sales force o
Add sales people without increasing your
administrative overhead o
Increased sales performance because they
get sales leads automatically, and assign them to their distributors/dealers ·
Running more targeted promotional
campaigns o
Mailers, fax or email can be sent out to
targeted group of customers o
Mailers, fax or email can be sent out to
targeted group of distributors/dealers Why Use Internet Customer Solutions, Inc? Internet Customer Solutions, Inc. has uniquely positioned itself in the
market by: ·
Offering a total Internet solution which
is customized for your business, but will also save you a lot of money ·
Having planned, selected, and deployed
all the computers and networking for a customer’s specific needs ·
Having planned, designed, developed and
deployed all the application software from scratch ·
Having strong experience with databases
and E-Commerce ·
Having well documented proposals, good
project management and support commitment
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